Refund Policy

Effective Date: March 19, 2026 | Last Updated: March 19, 2026

1. Introduction

This Refund Policy governs all purchases, orders, and transactions made through our website anthonyscoalpizz.top, by phone, or in-person at Anthony's Coal Fired Pizza locations. We take customer satisfaction seriously and have established this policy in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state consumer protection statutes.

By placing an order with Anthony's Coal Fired Pizza, you agree to the terms outlined in this Refund Policy. We encourage you to read this document carefully before submitting any refund request.

2. Eligibility Conditions for Refunds

Not all orders automatically qualify for a refund. To be eligible for a refund from Anthony's Coal Fired Pizza, the following conditions must generally be met:

• The order was placed directly through anthonyscoalpizz.top, by phone, or at one of our locations.
• The request is made within the applicable timeframe outlined in Section 3 of this policy.
• The issue reported falls into one or more of the following qualifying categories:
  • You received an incorrect item that does not match your confirmed order.
  • The food received was in an unsatisfactory or inedible condition upon delivery or pickup.
  • Your order was never delivered and no delivery confirmation was issued.
  • A duplicate charge was applied to your payment method in error.
  • A technical error on our website resulted in an unintended or unauthorized transaction.
• You are able to provide proof of purchase, such as an order confirmation number, receipt, or email confirmation.
• The complaint is made in good faith and supported by reasonable documentation or description.

Anthony's Coal Fired Pizza reserves the right to evaluate each refund request on a case-by-case basis and may request additional information before approving or denying a claim.

3. Timeframes for Refund Requests

Timely reporting is essential for us to investigate and resolve your concern effectively. The following timeframes apply:

Requests submitted outside of these timeframes may not be eligible for a full or partial refund. We strongly encourage customers to inspect their orders upon receipt and contact us promptly if any issue arises.

4. Non-Refundable Items and Services

Certain items and services are not eligible for refunds under any circumstances. These include:

• Consumed orders: If food has been substantially consumed and no quality issue is reported at the time of consumption, refunds will not be issued.
• Change of mind: Refunds are not provided simply because you changed your preference after the order was placed and prepared.
• Customized orders: Food prepared according to specific customer customizations (e.g., special dietary requests, ingredient modifications) that were prepared correctly as requested.
• Promotional and discounted items: Items purchased at a significant discount under a promotional offer may not qualify for refunds unless there is a verifiable quality issue.
• Gift cards and vouchers: Gift cards, promotional vouchers, and digital credits are non-refundable and cannot be exchanged for cash.
• Third-party delivery fees: Delivery fees charged by third-party platforms (e.g., DoorDash, Uber Eats, Grubhub) are subject to those platforms' own refund policies and are not within our control.
• Service fees and processing fees: Any applicable service or processing fees are non-refundable once the transaction is completed.

5. How to Request a Refund – Step-by-Step Process

To submit a refund request, please follow the steps outlined below:

1. Gather your documentation: Before contacting us, have the following information ready:
   • Your order confirmation number or receipt
   • The date and time of your order
   • A clear description of the issue
   • Photographs of the food (if applicable, for quality complaints)
2. Contact Anthony's Coal Fired Pizza: Reach out to us using one of the following methods:
   • Email: [email protected]
   • Website: anthonyscoalpizz.top
3. Submit your request: In your email or message, clearly state:
   • Your full name and contact information
   • Your order number and date
   • The specific item(s) in question
   • The reason for your refund request
   • Your preferred resolution (refund, replacement, or store credit)
4. Await confirmation: Our customer service team will acknowledge your request within 1–2 business days and may reach out for additional information or clarification.
5. Resolution: Once reviewed, we will notify you of the outcome of your refund request and, if approved, initiate the refund or alternative resolution within the processing times specified in Section 6.

6. Refund Processing Times by Payment Method

Once a refund is approved, the processing time depends on your original payment method:

Please note that while we process refunds promptly on our end, your bank or financial institution may take additional time to reflect the credit in your account. Anthony's Coal Fired Pizza is not responsible for delays caused by third-party financial institutions.

7. Partial Refunds

In certain circumstances, a partial refund may be issued rather than a full refund. Partial refunds may be applied in the following situations:

• Only a portion of the order was incorrect or unsatisfactory, while the remainder was received and accepted in satisfactory condition.
• A complaint is made after a significant portion of the food has already been consumed.
• A discount, promotion, or coupon was applied to the original order, and the refund will reflect the actual amount paid.
• Delivery fees or service charges that are non-refundable are deducted from the total refund amount.
• The issue reported does not justify a full refund based on our internal review and quality standards.

In all partial refund cases, we will clearly communicate the refund amount and the reasoning behind the decision in our written response to your request.

8. Cancellation Policy

We understand that plans change. The following cancellation terms apply to orders placed with Anthony's Coal Fired Pizza:

8.1 Standard Online or Phone Orders

• Orders may be cancelled for a full refund if the cancellation is made within 5 minutes of placing the order, before preparation has begun.
• Once food preparation has commenced, cancellations may not be accepted, or only a partial refund may be issued at our discretion.
• To cancel a standard order, contact us immediately by phone or email using the contact information provided in Section 10.

8.2 Catering and Large Group Orders

• Catering or large group orders require a minimum of 48 hours' notice for cancellation to receive a full refund.
• Cancellations made between 24 and 48 hours before the scheduled event or delivery time may be eligible for a 50% refund.
• Cancellations made with less than 24 hours' notice are generally non-refundable, as ingredients and preparation resources will have already been committed.

8.3 Pre-Orders and Future-Dated Orders

Pre-orders for future dates may be cancelled with a full refund up to 24 hours before the scheduled pickup or delivery time. Cancellations made within 24 hours may be subject to the partial refund conditions described in Section 7.

9. Exchange Policy

Anthony's Coal Fired Pizza offers replacements in lieu of monetary refunds in certain situations. An exchange or replacement meal may be offered when:

• An incorrect item was received and you would prefer the correct item rather than a refund.
• Food quality did not meet our standards and the issue can be remedied by preparing a fresh replacement.
• A missing item can be quickly prepared and delivered or made available for pickup.

Replacement items are subject to availability and restaurant operating hours. If a replacement is not feasible due to location, time, or availability, a monetary refund or store credit will be offered instead.

To request a replacement, please contact us within the applicable timeframe outlined in Section 3, and clearly indicate your preference for an exchange rather than a refund.

10. Dispute Resolution Process

If you are dissatisfied with the outcome of a refund request, Anthony's Coal Fired Pizza provides the following dispute resolution options:

10.1 Internal Escalation

If your initial refund request is denied or you feel the resolution offered is unsatisfactory, you may request an internal review by contacting us directly at [email protected] and clearly noting that you are requesting an escalated review. Please include your original case reference number, a description of the initial decision, and the reasons why you believe the decision should be reconsidered.

Our management team will review escalated cases within 5 business days and provide a final written response.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute charges with your bank or credit card issuer under applicable federal law, including protections under the Fair Credit Billing Act (FCBA). We encourage customers to attempt resolution directly with us before initiating a chargeback, as we are committed to resolving legitimate complaints in a fair and timely manner.

10.3 FTC Consumer Protection

Consumers in the United States may also file complaints with the Federal Trade Commission (FTC) at www.ftc.gov or via the FTC Consumer Response Center if they believe their consumer rights have been violated.

10.4 State Consumer Protection Agencies

Depending on your state of residence, you may have additional rights under your state's consumer protection laws. We encourage you to consult your state attorney general's office or local consumer protection agency for guidance on your specific rights.

11. Changes to This Refund Policy

Anthony's Coal Fired Pizza reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at anthonyscoalpizz.top with an updated effective date. Continued use of our services following any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of any updates.

12. Contact Information for Refund Requests

For all refund inquiries, cancellations, complaints, or questions regarding this policy, please contact our customer support team using the information below: